Avaya, the world’s number one contact centre and unified communication service provider.

Businesses are based on communication and establishing relations. Thanks to the companies that are building tools to make online communication easy through their online communication platforms. In times of pandemic, people are able to maintain their business relations and control their work using the internet and these software products. The work-from-home culture is only possible because of the internet connection and the various software that companies are using to communicate with their clients and employees. The most used communication software is from Avaya, an American technology company that specializes in developing unified communication software and service.

About Avaya

Avaya is an over twenty years old technology and software company. The company headquarters is based in Durham, North Carolina, and it basically develops communication software for its clients. The company is publically held and trades on New York Stock Exchange with ticker AVYA. Avaya is a multinational company and has offices in 190 countries. The company is home to 7900 employees. As per the 2020 data, Company made revenues worth US$2.9 billion for the financial year 2020, and it registered US$706 million as its operating income for the financial year 2019. The company’s most popular product is the Avaya OneCloud, which offers UCaaS (unified communications), CCaaS (contact centre), and CPasS services to the customers in one place. The company has also registered over 4000 patents in the same industry under its name.
Avaya is the world’s number one contact centre and unified communication service provider. Apple, AT&T, Comcast, Dell, Standard Chartered Bank, Liberty Mutual Insurance, Disney, Walmart, Lloyds Banking Group, Michigan State University, U.S. House of Representatives, etc. are some of the major and permanent clients that Avaya serve. For its new software products, the company has started to merge AI with them. It has also partnered with companies like Google and Amazon to make the platforms more user-friendly and up-to-date for consumers.

The Back Story

Avaya is the result of a spin-off that occurred in 1995. AT&T had a spun-off, and Lucent Technologies was born. The latter then had a restructure and further divided its operations, and one of the spun off from Lucent was Avaya. Avaya was formed in 2000, a publically traded company. The company stayed independent for seven long years, and in October 2007, two partners, TPG Capital and Silver Lake Partners, acquired Avaya for $8.2 billion, and it became a private company.
But in the next few years, Company faced a lot of losses, and in 2017, it decided to become independent and again went public on NYSE. The going public helped the company get back on its foot and experiment with new technologies, resulting in new software launches and more customer reach.
In twenty years of career, Avaya also made some strategic acquisitions that aided the company’s growth. These acquisitions included names like VISTA Information Technologies, VPNet Technologies, Tenovis, Traverse Networks, Sipera, Aurix, Quintus, NimCat Networks, Esnatech, etc. In October 2019, Company launched its most revolutionary product, Avaya Cloud Office, unified communications as a service solution.

The CEO and President at Avaya

Jim Chirico is the current CEO at Avaya. He has got a BS, Marketing degree from Providence College. Chirico has been in the technology industry for more than thirty years. At the beginning of his career, Chirico worked for IBM in various positions. In 1998, he joined Seagate Technology as the Vice President of the Global Operations, Development, and Manufacturing. Chirico started working at Avaya as the COO and Global Sales Leader in 2008. In 2017, he was appointed as the President and the CEO of Avaya.